Saturday, November 6, 2010

Singapore iPhone users left out of Instagram fun

Social photo sharing iPhone app Instagram has been an instant hit and the service has amassed close to 500,000 members within a month of being launched. Unfortunately, users in Singapore have not been able to join in the fun. The app is not available on the Singapore App Store and we have SingTel to thank for it.

The app had been on the Singapore App Store briefly but it was subsequently pulled following complaints from SingTel users about logging-in.

"Instagram would kick you back to the login/signup screen despite (you) having entered your login credentials correctly and logging in," said Traversity developer and NTU undergraduate Jeremy Foo. The problem only seemed to affect SingTel users, based on complaints to Instagram's customer support forum.

"My guess is that Singtel's transparent proxy servers were doing something wrongly because once I was off Singtel (using NTU's VPN) I was fine. This problem also manifested itself with my home broadband connection (SingNet) over Wifi."

Jeremy reported the problem on Instagram's support forum a month ago. It was only a few days ago that the problem was fixed and Jeremy no longer has problems logging in.

Illustrator and developer YJ Soon is another early adopter who also reported the problem on Instagram's forum. He is glad the problem has finally been licked. "It's a slick and easy to use app for social photo sharing. Can't wait for my Singaporean friends to get access to it though."


Timmy.Norris said...

Having a VPN connection sure have some major benefits.

Dreatori Alexis said...

This is the first time I heard a news that a hue number of people left a very good app. SingTel should fix this issue as soon as they can.

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